Xarios Interactive Voice Response.
The purpose of the IVR application is to offer a sophisticated self-service environment that automates repetitive telephony activities in a way that improves the customer experience whilst delivering a tangible ROI and improving staff deployment and efficiency.
Example: “Thank you for calling our service support desk, please enter your account number.”
The call is then routed to the appropriate customer service agent – dependent upon the other applications in use, the customer details can be ‘popped’ on to the agents screen prior to the call being answered.
Key Benefits: