This course is designed specifically for support staff who handle a range of technical or product-related enquiries. It is important to recognise just how much of an impact any company's support staff will have on their customers, the impression given to these customers is vitally important in maintaining an ongoing relationship. With this in mind, this course focuses on making sure that calls are seamless and efficient and more importantly effective at getting straight to the heart of the customer's needs.

This course is designed to be informative and even more importantly allows the delegate to use a range of tools during a number of practical sessions. The delegate will see how important project management is in order to raise a company's effectiveness, improve customer satisfaction levels and an increased profit margin.

In today's modern fast-paced world, it's very difficult sometimes to keep up and there are times that things seem like the pressures can be all-consuming. Pressure can lead to stress which affects a person's ability to function, which is why there is such a focus nowadays on well-being, in other words, being well! This course is aimed at anyone from Technical support to Sales and Marketing and if you feel that you'd prefer to thrive instead of survive, then this will be suited to you.